Policies & Returns
Business Hours
8:30 AM - 5:30 PM EST, Monday through Friday
Shipping Policy
We do not ship outside of the 48 continental states or to P.O. boxes.
Shipment Processing Time
All orders are processed within 24 hours of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
Shipping Rates and Delivery Estimates
Shipping charges and delivery estimates will be calculated and displayed at checkout. Orders over $35 ship free!
Express Shipping
Currently, we do not ship guarantee next-day deliveries.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. The tracking number will be active within 24 hours.
Damages
To receive a replacement or credit, contact our customer service department to report the damages/shortages immediately upon receipt.
Refunds
The product must be in its original packaging and resaleable (no price stickers, wear, marks, etc.) Returns will not be accepted more than 30 days after the delivery date. Credit is issued after receipt of goods at our warehouse.
Privacy Policy
Moving Cart has created this privacy statement in order to demonstrate our commitment to your privacy. Please read below for detailed information to help you evaluate our practices.
Overview
Moving Cart respects your right to privacy. No personally identifiable information such as email or mailing address will be collected without your permission. We take reasonable steps to secure the personal information you have provided to us. By visiting the Moving Cart website, you are accepting the Privacy Policy described here.
Security Statement
Moving Cart is committed to protecting the sensitive personal information we receive from our customers. We have an established information security program and we maintain reasonable security via technical, physical and administrative safeguards to protect information received from our customers.
In an effort to maintain a secure environment for our customers, Moving Cart takes aggressive measures to deter online credit card fraud. We cooperate fully with federal, state and local authorities to ensure successful prosecution of these types of cases.
This information is securely transmitted to us via Secure Socket Layer (SSL). Only Moving Cart employees and our contracted web designer will have access to this information.
Moving Cart also records how this site is used. This information is only aggregated and used to explain how this site is viewed. This type of information includes number of page views, duration of visits, and pages used. We do not share this information outside of Moving Cart.
Opt-In / Opt-Out
When providing information to use our website, an option exists to receive announcements about special offers or services we provide. You have the option to opt-out of those announcements. If you decide to opt-out of receiving this information, you can let us know
Sharing Information
Moving Cart does not share the contact information collected on our websites.
Cookies
Cookies are small files sent by the server to record information about the browser. Websites use cookies to enhance your experience on the site. Your browser has an option not to accept cookies. If you choose not to accept cookies you will not be able to take advantage of Moving Cart's web-based services. Currently, Moving Cart's website uses only temporary cookies; your browser will automatically delete the cookies after they expire.
Changes to Privacy Policy
Our privacy policy is subject to change. Please check back to stay current with our policy.
Contact Information
If you have any additional concerns, privacy-related or not, please feel free to contact us at hello@movingcart.com
